Customer Service Policies
- Shipping & Delivery Policies
All parts orders typically ship within 1-2 business days, with the exception of certain Master Spas and specialty factory brand parts, which ship in about 10-15 business days. If you need something shipped faster, please contact us and we will do our best to accommodate your request.
All factory parts orders are charged at the time of order. Orders must be received prior to 3:00pm CST for next day or two day shipping. No next day or two day shipping orders will be processed on Saturdays, Sundays or Holidays.
- Security & Privacy
- International Shipments
- Customers shipping outside the United States are responsible for any additional duties and taxes depending on shipment location and cost of goods.
- Returns & Replacements
Parts must be returned unused and within 30 Days of Receipt. Electronics are non-returnable. At time of receipt of returned parts, you will receive a refund less the restocking fee.
Customers are responsible for paying the shipping costs on all parts that are returned due to incorrect ordering. A 20% restocking fee will also apply.
Please fill out the return order form on the back of your original packing slip when returning parts.Parts should be returned to:
Master Spa Parts, Inc
2140 W Wisconsin Avenue
Appleton WI 54914