Ordering & Shipping Info
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Refund, Returns and Cancellation Policies:
All Parts orders ship generally within 1-2 Business days, Some Master Spas and Specialty Factory Brand Parts ship in about 10-15 business days, If you need something shipped faster please contact us and we will do our best. All Factory Part Orders are charged at time of order. Orders must be received prior to 1:30pm for next day or two day shipping. No next day or two day shipping orders will be processed on Fridays, Saturdays, Sundays or Holidays.
Customer pays Shipping on all parts returned if ordered incorrect, a 20% Restocking Fee shall Apply. Parts must be returned unused and within 30 Days of Receipt. Electronics are non-returnable. At time of receipt of returned parts you will receive a Store Shopping Credit Less the restocking fee or Correct Parts. No Refunds
Parts should be returned to:
Master Spa Parts
1068 American Drive
Neenah WI 54956
Include a copy of your original order or the original packing slip when returning parts.
Damaged & Refused Shipment Policies:
Please be advised that anyone accepting delivery must inspect the product thoroughly. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. If damage product is signed for you will not be reimbursed return shipping and you will be responsible for filing a claim with the carrier. If product is refused please notify us at once so we can reship the product to you. In the event that you refuse a shipment for any reason other than damage, you will be responsible for the actual original and return shipping cost plus a 20% restocking fee.
Free Shipping is available on all orders over $99.00.
An $8.00 flat fee for shipping is added to all orders under $99.
How To Contact Us:
Should you have other questions or concerns about these policies send us an email at sales@MasterSpaParts.com
